Contact Us

By Email:

General Inquiries: custserv@11spot.com

Webstore Customer Service: custserv@11spot.com

By Phone:

Phone: 877-733-3931 X333


ORDERING INFO


Secure Online Ordering

To order from our website, select an item by clicking the “Add To Cart” button. NOTE: Your web browser must have “cookies” enabled to add items to your cart.


To add multiple copies of an album, go to the Basket Contents page, enter the number that you’d like, then click “Update.” You may remove items from your cart by clicking “Remove.”


Once you’ve finalized your selections, click “Checkout.” If you have a pre-existing account, enter your name and password, then click “Login.” Otherwise, choose Create a New Account.


Please note: If an item becomes sold out or otherwise unavailable for purchase after it has been placed into your cart, it will be removed from the cart at checkout.


Next, please fill in the required information fields (Note: New York State and Tennessee residents must pay state taxes on their order, and must select their County of residence from the list provided). Click “Continue,” and choose your payment method. Enter your credit card information--please note that this is a secure account--then click “Continue.” The final screen presents an invoice with your order number. You will receive an e-mail confirmation, and your order is on its way.




U.S.A. Shipping


Our shipping costs are based on where we're shipping the products and how many physical products are being shipped. The more items you buy, the more it will cost to ship. You'll always have a chance to review shipping charges before you complete the order process. For a wide variety of customer service reasons, we ship our domestic orders through the U.S. Postal Service, Media Mail. We ship all orders complete. Meaning, if you order 5 items, we wait to ship all 5 items together. This includes all bundle items, new releases, and preorders. Most domestic orders will arrive in 2 to 7 business days (you should also receive a confirmation email with tracking when your order leaves our warehouse). Often they will arrive faster. Just like any other item in the mail, orders may be delayed by factors beyond our control.


International Shipping


We utilize a very reliable mailing service called FedEx International Service, but unfortunately it does not provide us with tracking on international shipments. While we shoot for international orders to arrive within ten to fifteen business days, international customs can also be known to delay orders. This is particularly pertinent in areas surrounding Brazil and Australia. We are confident, however, that your order will arrive safely. Please be patient! If your order does not show up and you are concerned, please check with your local post office master for updates as it may be held there for some reason. If you are truly worried about your order, please do let us know and we will come up with a solution for you.


International orders are subject to additional delays experienced when ordering a product from overseas, and may take up to 28 days to arrive. We make every effort to fulfill and ship orders as quickly as possible. Unfortunately due to the wide variety of factors that can affect a shipment once it leaves our warehouse, we cannot guarantee arrival dates. If your order does not arrive in 30 days, please let us know.


International customers please note: Depending on the laws of your country, you may be charged customs duties, additional taxes or other fees when you purchase a product from us or any online retailer. Check your country's postal and customs regulations to determine any potential charges before you place your order. We cannot be responsible for any charges that may be levied by your government after you have placed your order.




Payment

Acceptable forms of payment: Visa, MasterCard, Discover, American Express, PayPal


Sundazed Returns Policy


If you have received damaged or defective merchandise, please return the product within 30 days of receipt and we will gladly replace the merchandise with the same item.

If you have not received your order within three (3) weeks, please notify us so that we may process any necessary insurance claims.


If you have received the wrong item, please use Media Mail to return the item, unopened, within 30 days of receipt. Please include your mailing address, phone number, and the reason for the return. We will send the correct item and refund your return shipping cost.


All foreign customers MUST contact us for a return authorization number BEFORE an item is returned to us! This procedure must be followed in order for us to accept and process your request.